Innovation Labs 2026
In March 2026 our team pitched MajordomTech at the Innovation Labs hackathon in Bucharest and was selected for the ten-week program, one of 41 teams.
Our page on innovationlabs.ro (opens in a new tab)For guesthouses and hotels
Guests get answers at midnight. You get your evenings back.
Put a QR code in every room. Guests scan it and write from their phone's browser. The assistant answers from the information you give it, in the guest's language, and passes anything it can't handle to your staff.
Or call Gabriel directly: +40 733 171 411
guest.majordom.tech
Your guesthouse
online
Hi, what's the Wi-Fi password?
23:12
Good evening! The network is called Guests and the password is marea2026. It's also on the card next to the TV.
23:12
Also, the shower is only lukewarm
23:14
Sorry about that. I've passed it on to the staff so someone can check it as soon as possible.
23:14
- Used by guesthouses and hotels in Predeal, Bușteni, Vâlcea, and Costinești
- Running since November 2025
- One of 41 teams selected for Innovation Labs 2026 (opens in a new tab)
One evening
A Saturday in August, after reception closed
This is an evening at a guesthouse by the sea.
We pieced it together from real conversations at the properties we work with, and changed names, times and other details.
21:47
Guest: What's the Wi-Fi password? It isn't on the door.
What happened: Answered 8 seconds later, from the house information sheet the owner uploaded.
22:20
Guest: Is there a pharmacy open around here?
What happened: Answered from the local guide: the nearest one is open until midnight, six minutes away on foot.
23:05
Guest: The AC in room 12 is dripping on the floor.
What happened: This became an urgent ticket. The staff got a notification on their phones, and the guest was told someone would come to look.
23:31
Guest: Thank you, all sorted!
What happened: All evening, the only thing the staff had to do was fix the AC.
07:40
What happened: In the morning the owner reads the night's conversations over coffee and closes the ticket.
Results
10 months of guest conversations
These numbers come from our database. They cover every property that has used the assistant since the first installation, in November 2025.
About 7 in 10
conversations ended without anyone from the staff stepping in.
1 in 3
guest messages arrived between 8 pm and 8 am.
8 seconds
is the typical wait for a reply. Nine replies in ten came within 15 seconds.
About 4 hours
to close half of the requests that went to your staff as tickets.
Wi-Fi
was the most common topic in guest messages.
When guests write
Guest messages by hour of the day, Romanian time. The busiest hour is 20:00.
- Reception usually closed (22:00 to 07:00)
- Rest of the day
| Hour | Share of messages |
|---|---|
| 00:00 | 1.9% |
| 01:00 | 1.4% |
| 02:00 | 2.3% |
| 03:00 | 0.5% |
| 04:00 | 0.4% |
| 05:00 | 0.2% |
| 06:00 | 1% |
| 07:00 | 1.7% |
| 08:00 | 4.2% |
| 09:00 | 2.3% |
| 10:00 | 4.3% |
| 11:00 | 4.7% |
| 12:00 | 5.1% |
| 13:00 | 4.7% |
| 14:00 | 5.2% |
| 15:00 | 6% |
| 16:00 | 8% |
| 17:00 | 7.1% |
| 18:00 | 5.8% |
| 19:00 | 9.2% |
| 20:00 | 9.9% |
| 21:00 | 5.9% |
| 22:00 | 5.2% |
| 23:00 | 2.8% |
Counted on September 23, 2026 from our production database, across all properties since November 22, 2025. We left out our own test conversations and demo accounts.
How it works
What happens, step by step
We print a QR code for each room
If you want, we print one for reception or the breakfast room too.
The guest scans it and starts writing
The chat opens in the phone's browser. Guests don't install anything. They confirm their phone number once, with a code we send by text message.
The assistant answers from what you gave it
House rules, check-in times, the menu, parking, the nearest beach. When the answer isn't in your information, it says so and asks your staff.
Anything that needs a person goes to your staff
A dripping AC or a late arrival becomes a ticket, and your staff get a notification on their phones. Anyone on the team can step into a conversation and reply.
About the technology: the replies are written by a language model, a kind of artificial intelligence, that works from your information. Guests learn this from the privacy notice they accept before their first message.
Digital check-in, if you want it
Guests fill in the arrival form on their phone before they reach reception, and you get the completed document.
For your staff
What your team sees
Everything arrives in one dashboard that works on a laptop or a phone.
- All guest conversations in one list.
- Every ticket has a priority, from low to urgent.
- A notification on your phone when a guest needs a person.
- Take over any conversation, and hand it back to the assistant when you're done.
- Upload a new document to change what the assistant knows. It starts using it within minutes.
Where it's running
From the mountains to the seaside
The first properties, in Vâlcea and the Prahova Valley, started at the end of 2025. In summer 2026, guesthouses and hotels in Costinești joined.
Where we work
Prahova Valley
Predeal and Bușteni, since December 2025
Vâlcea
Our first installation, in November 2025
Costinești
On the coast, since summer 2026
Prices
What it costs
Monthly prices. Guest conversations are unlimited on every plan.
The Villa
Guesthouses, B&Bs and apartments
€20per month
One property. You set it up yourself in a few minutes, and we check everything within 24 hours.
- Unlimited guest conversations
- QR codes for your rooms
- Answers from your own information
- Tickets and phone notifications for your staff
- Staff dashboard
The Boutique
Hotels with up to 50 rooms
€2per room, per month
We set it up with you. We load your documents, write the first version of the answers and show your staff how it works.
- Everything in The Villa
- Setup and staff training by our team
- Recommends your restaurant, spa or extras to guests
- Priority support
Enterprise
Groups and resorts
Custom
For several properties or special requirements. We plan the rollout with you.
- Several properties in one account
- Integrations with your systems
- Dedicated infrastructure
- Service-level agreement
Digital check-in is available as an add-on on any plan. Ask us about it.
Who's behind it
A software studio from Bucharest
MajordomTech is built by a team of 16 people in Bucharest who have been writing software for other companies since 2019.
How it went
2019
Our studio is founded in Bucharest.
22 November 2025
First installation, at Casa Bălcescu in Vâlcea.
December 2025
Guesthouses and hotels in Predeal and Bușteni start using it.
March 2026
Selected for Innovation Labs 2026, one of 41 teams out of 221 projects.
Summer 2026
Properties in Costinești join.
Talk to Gabriel
Gabriel Radu
Gabriel looks after new properties. He'll show you the assistant and the dashboard, and tell you whether it suits your place.
Call +40 733 171 411The people behind it
Gabriel Radu
Business development
Marius Mircioaga
Software engineer
Georgiana Ilie
Software engineer
Mihai Anghelin
Software engineer
Alexandru Pera
Software engineer
Cristi Marinescu
Back-end engineer
- and 10 more colleagues
Limits and data
What it won't do
- It won't pretend to be a person. Before their first message, guests accept a notice that says the replies are written by artificial intelligence.
- When your information doesn't answer a question, it won't guess. It says so and passes the question to your staff.
- It won't take payments or change bookings.
- It won't mix up properties. Each property's information and conversations are kept separate.
Your guests' data
- Inside MajordomTech, only your staff and our support team can read the conversations.
- Guests confirm their phone number and accept a privacy notice before they can write.
- The replies are written with OpenAI's service, and Twilio sends the phone codes. Both companies are in the United States.
- We can sign a data processing agreement with you.
Questions
Questions owners ask us
Do guests have to install an app?
No. The QR code opens a web page. Guests confirm their phone number once, with a code we send by text message, and then they can write.
Which languages does it speak?
It replies in the language the guest writes in. So far most guests have written in Romanian, and English comes second.
What happens when it doesn't know the answer?
It tells the guest it will ask the staff, and it opens a ticket so the question doesn't get lost.
Do I have to keep an eye on the chat all the time?
No. You get a notification when something needs a person. You can read the rest whenever you have time.
How long does it take to set up?
With The Villa you fill in a short form and we check everything within 24 hours. With The Boutique we set it up together, and it usually takes a few days, most of them spent gathering your information.
What do I need to give you?
What a new receptionist would need to know: house rules, check-in and check-out times, the Wi-Fi details, the menu, parking and your tips for the area. Word files, PDFs and plain text all work.
Can I change what it says?
Yes. Upload a new document or replace an old one in the dashboard, and the assistant uses the new version within minutes.
Does the price depend on how many guests write?
No. You pay per month for The Villa or per room for The Boutique, and guest conversations are unlimited.
What happens to my guests' personal data?
Guests read and accept a privacy notice before they write. Inside MajordomTech, only your staff and our support team can read the conversations. The replies are written with OpenAI's service, and Twilio sends the phone codes. Both companies are in the United States. We can sign a data processing agreement with you.
Is this AI?
Yes. The replies are written by a language model, a kind of artificial intelligence, that works from your information. Guests learn this from the privacy notice they accept before their first message.
Talk to us
See how it would work at your place
Leave your number and Gabriel will call you back within 24 hours on working days. You can also call him yourself.